Getting Help For Assistance 175
Sprint Support Services
Sprint411andSprintOperatorServicesletyoueasilyaccessinformationandcallingassistance
fromyourSprintphone.
Sprint 411
Sprint411givesyouaccesstoavarietyofservicesandinformation,includingresidential,business,
andgovernmentlistings;movielistingsorshowtimes;drivingdirections,restaurantreservations,and
majorlocaleventinformation.Youcangetuptothreepiecesofinformationpercall,andtheoperator
canautomaticallyconnectyourcallatnoadditionalcharge.
Thereisaper-callchargetouseSprint411,andyouwillbebilledforairtime.
n
Tap >Phone > Dial tab,andthentap .
Sprint Operator Services
SprintOperatorServicesprovidesassistancewhenyouplacecollectcallsorwhenyouplacecalls
billedtoalocaltelephonecallingcardorthirdparty.
n
Tap >Phone > Dial tab,andthentap .
Formoreinformationortoseethelatestinproductsandservices,visitusonlineat
sprint.com/mysprint.
Anti-Theft Guide
Youcansetupyourdevicetopreventotherpeoplefromusingitifit’sbeenresettofactorysettings
withoutyourpermission.Forexample,ifyourdeviceislost,stolen,orwiped,onlysomeonewithyour
GoogleAccountorscreenlockinformationcanusethedevice.
Allyouneedtomakesureyourdeviceisprotectedis:
n Set a screen lock:Ifyourdeviceislostorstolenbutyouhaveascreenlockset,thedevicecan’t
beerasedusingtheSettingsmenuunlessyourscreenisunlocked.
n Add your Google Account on your device:IfyourdeviceiswipedbutyouhaveyourGoogle
Accountonit,thedevicecan’tfinishthesetupprocessuntilyourGoogleAccountinformationis
enteredagain.
Afteryourdeviceisprotected,you’llneedtoeitherunlockyourscreenorenteryourGoogleAccount
passwordifyouneedtodoafactoryreset.Thisensuresthatyouorsomeoneyoutrustisdoingthe
reset.
Note:DonotforgetyourGoogleAccountandpasswordyouhadaddedtoyourdevicepriorto
performingafactoryreset.Ifyoucan’tprovidetheaccountinformationduringthesetupprocess,you
won’tbeabletousethedeviceatallafterperformingthefactoryreset.