Your phone may be in a group
with co-workers that share
responsibility for answering calls.
Each call into the group cycles
through the group until you or one
of your co-workers picks it up.
There are three types of hunting:
● Circular Hunting
With this type of hunting, a call unanswered at one member’s
extension rings the next extension in the list. If still unan-
swered, the call will continue to cycle through the group until
all members are rung.
● Terminal Hunting
In Terminal Hunting, a call unanswered by one member rings
the next extension in the list. Unlike Circular Hunting, how-
ever, the call will not cycle back to the top of the list. It rings
from the point at which it entered the list — and stops at the
last extension.
● Uniform Call Distribution (UCD) Hunting
With UCD, the system routes calls according to the frequency
of use of the member extensions. The first extension rung is
the member that has been idle the longest. The last extension
rung is the extension that has been idle the shortest. If you are
part of a Call Center, you may be in a UCD hunting group.
To temporarily install or remove your extension from your
UCD Group:
1. Press and dial , then
2. Dial to return your extension to your group, or
Dial to remove your extension from your group.
99
Extension Hunting
Your system can
automatically route calls
to co-workers that work
closely together.
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