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7. Troubleshooting
Scan Problems
This section describes problems with the scan function.
If you cannot solve a problem with the following solutions, contact your dealer.
• Unable to Scan (User's Manual)
• Scan To E-Mail Problems
• E-mail/Internet fax/FaxServer Error Code
• Scan To Computer Problems
• Unable to Save Files in a Network Folder
• Network Connection Problems (Scan)
• Wireless LAN Connection Problems (If Wireless LAN Module is Fitted) (Scan)
Scan To E-Mail Problems
Point to check Solution Reference
Did you connect the LAN cable after
turning the machine on?
Turn the machine off. Connect the
LAN cable before turning the machine
on.
Turning the Machine Off (User's
Manual)
Is the E-mail address of the machine
set?
Set the e-mail address of the
machine.
Before Using Scan To E-mail
(User's Manual)
Is the entered e-mail address is
correct?
Enter the correct e-mail address.
Before Using Scan To E-mail
(User's Manual)
Is the SMTP server address correct? Check the SMTP server setting.
Before Using Scan To E-mail
(User's Manual)
Is the POP3 server address correct? Check the POP3 server setting.
Before Using Scan To E-mail
(User's Manual)
Is the DNS server address correct? Check the DNS server setting.
Easy Setup
Is another job in progress? Wait until the other job is complete. -
Has any error occurred? Follow the on-screen instructions on
the display screen of the machine.
Error Message List (User's
Manual)
The network connection setting is
incorrect.
• To connect to a wired network, set
[Wired] for the network connection
to [Enable].
• [Wireless(Infrastructure)] and
[Wireless(AP Mode)] cannot be
enabled at the same time.
• To connect using
[Wireless(Infrastructure)], set
[Wireless(AP Mode)] to [Disable],
and then set
[Wireless(Infrastructure)] to
[Enable].
• To connect using [Wireless(AP
Mode)], set
[Wireless(Infrastructure)] to
[Disable], and then set [Wireless(AP
Mode)] to [Enable].
Connecting a LAN Cable/USB
Cable (User's Manual)
Connecting to a Wireless LAN
(Only When the Wireless LAN
Module is Mounted) (User's
Manual)
Not connected to a wireless access
point.
• Check that the wireless access point
power switch is turned on.
• Check the wireless access point
settings, and then perform the
manual settings or automatic
settings.
• Restart the wireless LAN function.
• Press the (SETTING) button
on the operator panel, select [Admin
Setup] > [Network Menu] > [Network
Setup] > [Wireless (Infrastructure)
Setting], and then select [Wireless
reconnection].
Connecting to a Wireless LAN
(Only When the Wireless LAN
Module is Mounted) (User's
Manual)
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