Security
Polycom, Inc. 136
Administrator and User Passwords
When you set the Base Profile to Skype or update your phones to UC Software 5.x.x or later, the phones
display a message prompting you to change the default administrator password (456). Polycom strongly
recommends that administrators change the default password. This password is not the Skype for Business
user Sign In password. The default administrator password enables administrators to access advanced
settings menu on the phone menu and to log in to a phone's Web Configuration Utility as an administrator.
You can change the default password using any of the following methods:
● The popup prompt when the phone first registers
● Phone menu
● Web Configuration Utility
● Use the parameter
reg.1.auth.password
in the template configuration file
You must have a user or administrator password before you can access certain menu options on the phone
and in the Web Configuration Utility. You can use the following default passwords to access menu options
on the phone and to access the Web Configuration Utility:
● Administrative password: 456
● User password: 123
You can use an administrator password where a user password is required, and you will see all of the user
options. If the phone requires the administrator password, you can use the user password, but you are
presented with limited menu options. Note that the Web Configuration Utility displays different features and
options depending on which password is used.
Each time you connect the Polycom Trio 8800 and Visual+ systems, the Polycom Visual+ user password is
reset to match the Polycom 8800 system user password. You can change the Polycom Trio Visual+
password on the Polycom Trio 8800 menu or Web Configuration Utility.
When the Polycom Trio solution Base Profile is set to SkypeUSB, you can set the keyboard entry mode for
the password in the Advanced menu on the phone.
Change the Default Administrator Password on the
Phone
If you do not change the default administrative password, the phone displays a warning and a reminder
message each time the phone reboots. If you are registering Polycom phones with Microsoft Skype for
Business Server, a message displays on the phone screen prompting you to change the default password.
To change the default administrator password on the phone:
1 On the phone, navigate to Settings > Advanced, and enter the default password.
2 Select Administration Settings > Change Admin Password.
3 Enter the default password, enter a new password, and confirm the new password.
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