quadient iX-1 Series User Manual

Diagnostics13.2
Diagnostics allow you to find the root cause of a an issue or a breakdown that may
occur during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate
corresponding reports.
The System Data gives data about the status of the system and the events or errors
that have occurred.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
CommentsDiagnosticNo.
Sends a message to a server (if connected) to check
the line.
Ping Server1
Reports the status ([0] or [1]) of the sensors below:
• Mail Inserted
Sensors Status2
The screen displays, successively, a black bar
without text, then a text.
Display3
Displays “Key ok” if the test is correctKeypad4
Checks the two USB ports (need USB keys).USB ports5
Checks the serial port.Serial Connectors6
Checks LAN address.Ping Tool7
Checks LAN connection.IP Configuration Checker8
Displays current parameters related to IP
Configuration
IP Config9
256
| Page 256 | Jan-27-2023 01:28 |
13
Troubleshooting

quadient iX-1 Series Specifications

General

Brand	quadient
Model	iX-1 Series
Category	Digital Mailing system
Language	English