94 Working with Base Stations from Your PC TB9300 Installation and Operation Manual
© Tait International Limited April 2024
5.2.5 Troubleshooting Connection Problems
If the attempt to connect to a base station failed, consider these possible
causes.
1. Your PC is part of your organization’s LAN and does not belong to
the same subnet as the base station. Give the PC a suitable IP address
and subnet mask as described in “Local Connection to a Base Sta-
tion” on page 93.
2. You are attempting to connect to the wrong IP address. Check that
the IP address is correct.
Notice You can quickly check the base station’s IP address via the
front panel, as long as access to this menu has not been disabled.
3. The link to the base station is down. Use ping to check.
4. A connection error may occur if your PC is using the organization’s
web proxy, but the base station doesn’t have a valid gateway address
allowing it to send responses back to that proxy. Users should ensure
that all network parameters are correct (IP address, network mask
and gateway address). You may have to bypass the proxy in your
organization’s LAN to access the Tait Network. Ask your system
administrator to give you access.
5. JavaScript may be disabled in your browser. If JavaScript is
disabled, your browser will be unable to connect to the base station.
Note that modern browsers normally have JavaScript enabled by
default.
5.2.6 Finding a Lost or Forgotten IP Address
Use the following procedure if an IP address has been lost or forgotten.
1. Mount the reciter in a TB9300 subrack and fit the front panel. Power
up the subrack.
2. On the front panel display select Modules > Reciter 1 (or 2) > View
Reciter 1 (or 2) Address.
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