Troubleshooting
Xerox
®
AltaLink
®
C80XX Series Multifunction Printer 315
User Guide
Problems Receiving Faxes
Symptoms Probable Causes Solutions
The fax received by the recipient
is blank.
There is a problem with the telephone
connection or with the fax machine of
the sender.
Verify that the printer can make
clean copies. If it can, have the
sender fax the document again.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call but
does not print the fax.
To increase available memory,
delete stored jobs and wait for the
existing jobs to complete.
The received fax size is reduced
in size.
The paper supply in the printer does
not match the document size sent.
Confirm the original size of the
documents, then load the
appropriate paper size in the
printer.
Faxes are not received
automatically.
The printer is set to receive faxes
manually.
Set the printer to receive faxes
automatically.
The memory is full.
If the printer is out of paper, faxes
and print jobs can deplete the
printer of memory. Load paper and
print the jobs stored in the memory.
The telephone line is connected
incorrectly.
Verify the telephone line
connection. If the telephone line is
disconnected, connect it.
There is a problem with the fax
machine of the sender.
Make a copy to verify that the
printer can make clean copies and
prints. If the copy prints correctly,
have the recipient verify that their
fax machine is operating correctly.
If the problem persists, for online support information, go to www.xerox.com/office/ALC80XXsupport.
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