Troubleshooting
Phaser 4622
System Administrator Guide
139
Connectivity
Problem Action
The machine is not available
on the network.
Test Network Connectivity
1. Print a Configuration Report at the machine to ensure that
the network address information is correctly configured.
2. Ensure that the Online button is enabled within the Tools
area at the User Interface screen.
3. Connect to the machine’s IP address
4. Ensure that the machine is configured with an Ethernet
speed that matches your hub or switch.
5. Ensure that the machine's Ethernet cable is correctly
patched in at the hub/switch.
6. Ensure that the machine's Ethernet cable is functioning.
7. Ensure that other computers on your network can
communicate.
The machine has an incorrect
TCP/IP Address.
Test TCP /IP Co nne c tiv ity
1. Ping the address of the machine from a command prompt
window.
2. If you receive a reply, the machine may be configured with a
duplicate IP Address. Unplug the Ethernet cable from the
machine and ping the IP Address again. If you still receive a
reply, re-connect the Ethernet cable.
3. If you do not receive a reply when you ping the machine's IP
Address, check the network cables at the machine and the
computer that you are using to ping the machine.
4. Configure the Xerox machine with an Ethernet speed that
matches the speed set on your hub or switch.
5. Ensure that the Ethernet cable is correctly patched in at the
hub/switch.
6. Try a different Ethernet cable at the machine.
7. Check that other machines/computers can communicate
over the network.
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