Xo FLEX Troubleshooting Guide

XO 4 & XO FLEX TROUBLE SHOOTING GUIDE
Version 3.30 53
The image is blurred
Resolution set incorrectly
Go to VistaConfig > Camera
configuration > Settings select a
resolution with width-to height
ratio 4:3.
IX: 1024x768
IX HD:1280x1024
Camera not detected by the
software
USB driver not up to date
Install an up to date USB driver
Camera is not correctly
detected when PC runs
Windows 7
Outdated chipset driver
(especially for chipsets from Intel,
type C216 or C220)
Download and install the
Windows 7 chipset driver from
the manufacturer. Not necessary
for PC running Windows 8 and
higher
Camera is recognized as
Vistacam IX HD without the
interchangeable head
TMMonitor.exe is open in the
Task manager
Close this process
The trigger function is not
working
The program ArcSoft Total Media
3.5 is blocking the HID driver
Uninstall the software. This
solves the problem permanently
Interchangeable head not
engaging
Defective O-ring on the
handpiece
Replace the O-ring
Test cable for Dürr Vistacam
CA-220:
Test cable for Dürr Vistacam IX
and IX HD with normal bayonet
AO-329 : iX
AO-347 : iX HD
AP-071 + CA-084:
Test cable for Vistacam IX HD
with mini USB connector.
Suspension PCB
AO-348 : iX HD and HD Smart

Xo FLEX Specifications

General

Brand	Xo
Model	FLEX
Category	Dental equipment
Language	English