15 Problem Solving
456
Problem Solving
15
Trouble during Printing
This section describes how to resolve print problems.
Unable to Print
If you cannot print a document, identify the symptom in the following table to perform the
remedy.
Symptom Cause Remedy
Data remains in
the printer icon.
The machine is not powered
on.
Switch the main power and power on.
The network cable is
disconnected from the
computer.
Connect the network cable to the computer.
The network cable is
disconnected from the
machine.
Connect the network cable to the machine.
Refer to "Interface Cables" (P.21).
The print mode is [Off-line] on
the machine.
Press the <Machine Status> button to check
the [Print Mode] on the [Machine Status]
screen. If [Print Mode] is set to [Off-line],
select [On-line].
An error occurred in the
machine.
Check the error details and take an
appropriate action.
The IP address or SMB
network path is not correctly
set.
Set the correct IP address or SMB network
path.
Refer to "Printer Environment Settings" (P.317).
The network between the
computer and machine is
abnormal.
Check with your network administrator.
The port is not enabled. Enable the port.
Refer to "Port Settings" (P.196).
The hard disk space of the
machine is insufficient.
Delete unnecessary data such as stored
documents (Charge Print, Private Charge
Print, and Secure Print) in folders to increase
free space.
The machine is connected to
multiple computers.
Wait for a while, and then try printing again.
The data has
been sent to the
machine.
The machine is out of paper. Load paper in the machine.
No paper is loaded for the
specified paper size.
Load paper of the size specified.
Refer to "Loading Paper" (P.50).
Printing is interrupted by a
copy operation.
Cancel the interrupting operation.
An error occurred in the
machine.
Check the error details and take an
appropriate action.
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