Troubleshooting and Maintenance
Testing the Hardware
116 Reference Guide
Testing the Hardware
The e-Diagtools hardware diagnostic program included with your notebook provides two
levels of testing:
?? Automated testing using its basic hardware test.
?? Advanced testing using individual hardware tests.
The tests are designed to run after the system reboots. This ensures that the notebook will
be in a predictable state, so the diagnostic program can properly test the hardware
components. The tests are non-destructive and are intended to preserve the state of the
notebook. The notebook reboots when you exit the program so drivers can be loaded.
To run the e-Diagtools diagnostic test
1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press F10 to start the diagnostic test.
3. When the menu appears, press Enter to run e-Diagtools.
The first time you run the program, you are prompted to select the language for the
program.
4. Follow the prompts to run e-Diagtools.
5. When the Configuration Description appears, verify the list of detected hardware.
6. Run the basic test. Press F2 to start the basic hardware test. The results appear when
the test is complete.
7. If you intend to exit without running the advanced tests, press F4 and then F7 to view
the Support Ticket. Press Esc and then F3 to exit.
8. Optional: Run the advanced tests. Press F2 to open the advanced test screen.
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