Troubleshooting and Maintenance
Reinstalling and Updating Software
Reference Guide 121
Reinstalling and Updating Software
You can use the Recovery CDs to recover the original factory software for your
notebook.
The Recovery CDs also provide Windows drivers specific to your notebook to configure
a custom system. You can find drivers in these locations:
?? On your notebook’s hard drive under C:\hp\Drivers.
?? On the Recovery CD under \hp\Drivers.
?? On the HP Business Support web site (www.hp.com/go/bizsupport). This web site
contains the latest updates of software drivers for different operating systems.
To recover the factory installation of your hard disk
You can use the Recovery CDs to reinstall the original factory software on your
notebook’s hard disk. You can also use the same process to create a larger Utility
partition on your hard disk, or to create a Utility partition on a new hard disk. The hidden
Utility partition contains the e-Diagtools diagnostic tests and stores hibernation data for
operating systems that don’t provide hibernation.
CAUTION
This procedure formats the notebook’s hard disk drive and erases all data on the
disk. After the hard disk is formatted, you’ll need to reinstall your applications.
Do not interrupt the following process or unplug the AC adapter until the process
is complete.
1. Important: back up all data from your hard disk. The following steps delete all data
from the disk.
2. Connect the AC adapter to the notebook.
3. Insert the Recovery CD (disk 1) into the notebook’s CD/DVD drive. If the notebook
is turned off, use a pin or straightened paper clip to press the release switch on the
drive door to open it.
4. Turn on or restart the notebook. If the notebook is running, click Start, Turn Off
Computer, Restart.
5. When the HP logo appears, press Esc to display the Boot menu.
6. Use the arrow keys to select the CD-ROM/DVD drive as the boot device, and press
Enter.
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