HP Support and Service
Getting Assistance for Your Notebook
Reference Guide 127
For best service, have as much of the following information as possible when you call.
?? Your notebook’s model and serial number.
?? Your notebook’s operating system.
?? Any messages displayed when the problem occurred.
?? Were there any changes to the notebook, software, related hardware, or accessories
before this occurred? Can you re-create the problem?
To receive repair service
If the HP notebook product is not normally sold by HP in the country of use, it must be
returned for service to a country in which it is sold and supported.
If your notebook is under warranty. To receive warranty repair service for Omnibook
or Pavilion Series notebook, contact an HP-Authorized reseller, or contact the
HP Customer Care Center—see “To contact HP for support or service” on page 125. The
support technician will help qualify your unit for warranty repair based on the warranty
applicable to your unit and original purchase date, and will provide you with repair
processes. Warranty service may include the cost of shipping, handling, duties, taxes,
freight, or fees to or from the service location.
Note
HP Pavilion notebooks have regional support and service in selected countries.
Currently, HP Pavilion notebook PCs are supported only in the country in which they
are purchased and marketed. If you are outside the country of purchase, you must cover
the cost of shipping your notebook to the appropriate HP authorized repair site.
If you are uncertain about the support available for your notebook, please contact our
Customer Care Center—see “To contact HP for support or service” on page 125.
If your notebook is no longer under warranty. Contact an HP-Authorized reseller or
the HP Customer Care Center—see “To contact HP for support or service” on page 125.
The support provider will let you know about repair charges and processes.
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