HP remote support
HP has developed a service and support solution that integrates the following:
• An online, personalized dashboard (HP Insight Online)
• 24x7 remote support with HP Insight Remote Support software and Insight Online direct
connect capability
Intelligent Provisioning includes the embedded Remote Support feature, which allows you to register
ProLiant servers for HP remote support.
When you use the embedded Remote Support feature, choose from the following configuration
options: Insight Online direct connect and Insight Remote Support central connect.
Insight Online direct connect
Register a server to communicate directly with Insight Online without the need to set up an Insight
Remote Support centralized Hosting Device in your local environment. Insight Online will be your
primary interface for remote support information.
Insight Online is an HP Support Center feature that enables you to view your remotely monitored
devices anywhere, anytime. It provides a personalized dashboard for simplified tracking of IT
operations and support information, including a mobile dashboard for monitoring when you are
on the go. For more information, see http://www.hp.com/go/insightonline/info.
Figure 1 (page 11) shows the direct connect configuration with a ProLiant server.
Figure 1 Insight Online direct connect
Insight Remote Support central connect
Register a server to communicate with HP through an Insight Remote Support centralized Hosting
Device in your local environment. All configuration and service event information is routed through
the Hosting Device. This information can be viewed using the local Insight RS Console or the
web-based view in Insight Online (if it is enabled in Insight RS).
Figure 2 (page 12) shows the central connect configuration with a ProLiant server.
Step 3: Registering for Insight Remote Support 11
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