7 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/go/HPSC
Be sure to have the following information available before you call HP:
• Active Health System log: Download and have available an Active Health System log for
seven days before the failure was detected. For more information, see the “Downloading
Active Health System data” (page 33) section.
• Onboard Administrator SHOW ALL report (for HP BladeSystem products only) – more
information on obtaining the Onboard Administrator SHOW ALL report, see the HP website:
http://www.hp.com/go/OAlog
• Technical Support registration number (if applicable)
• Product serial numbers
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• OS type and revision level
Access to HP support materials
Access to some updates might require product entitlement when accessed through the HP Support
Center. You must have an HP Passport set up with relevant entitlements. For more information, see
the website:
http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=c03859703
HP Insight Remote Support
HP strongly recommends that you register your device for remote support to enable enhanced
delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP
Insight Remote Support supplements your monitoring continuously to ensure maximum system
availability by providing intelligent event diagnosis, and automatic, secure submission of hardware
event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications can be sent to your authorized HP Channel Partner for onsite service,
if configured and available in your country.
HP Insight Remote Support is available as part of your HP Warranty, HP Care Pack Service, or HP
contractual support agreement. For more information, see the product documentation on the HP
website (http://www.hp.com/go/insightremotesupport/docs).
Related information
WebsiteDocument title
http://www.hp.com/go/ilo/docsHP iLO 4 User Guide
http://www.hp.com/go/intelligentprovisioning/docsHP Insight Diagnostics User Guide
Contacting HP 85
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