Data collected by Insight Remote Support
By registering for Insight Remote Support, you agree to send registration, service events,
configuration, and Active Health System data to HP. All data collected and sent to HP will be used
to provide remote support and quality improvement. The collected data is managed according to
the HP privacy statement, available at http://www.hp.com/go/privacy.
When a server is registered for Insight Remote Support, iLO or the Insight RS Hosting Device sends
Active Health System information to HP every 7 days, and sends configuration information every
30 days. The following information is sent to HP:
• Registration—During server registration, iLO collects data to uniquely identify the server
hardware. This data is sent to the Insight RS Hosting Device (Insight Remote Support central
connect) or directly to HP (Insight Online direct connect).
Registration data includes the following:
◦ Server model
◦ Serial number
◦ iLO NIC address
• Service events—When service events are recorded, iLO collects data to uniquely identify the
relevant hardware component. This data is sent to the Insight RS Hosting Device (Insight Remote
Support central connect) or directly to HP (Insight Online direct connect).
Service event data includes the following:
◦ Server model
◦ Serial number
◦ Part number of the hardware component
◦ Description, location, and other identifying characteristics of the hardware component
• Configuration—During data collection, iLO collects data to enable proactive advice and
consulting. This data is sent to the Insight RS Hosting Device (Insight Remote Support central
connect) or directly to HP (Insight Online direct connect).
Configuration data includes the following:
◦ Server model
◦ Serial number
◦ Processor model, speed, and utilization
12 Completing initial configuration and registration tasks
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