68 www.janome.com
User Manual QUILT MAKER PRO 20
Troubleshooting
You can correct many problems on your own. If you need addional help, contact your local, authorized
Janome retailer. You can also contact Janome technical soluons at (800) 631-0183 or email
custrel@janome-america.com..
First check the following:
1. The AC power cord is properly connected and both power switches are turned on.
2. Conrm that all cables are properly seated into their connecons.
3. Turn o the machine completely. Wait for at least ten seconds and then turn it back on.
If the above checks did not solve the problem, refer to the informaon below.
Skipped Stches Correcve Measure(s)
The needle is damaged, dull, bent, or
installed improperly
• Replace the needle oen, normally once or twice per day for
connuous quilng or at least once per quilt. Use only the
recommended needle system.
• Always change the needle if the needle has struck any hard object such
as a pin, etc. The p of the needle can become damaged or burred,
resulng in fabric damage as well as skipped stches, thread breakage,
or shredding
• Always change the needle if it has been hit, bumped or pulled o center
while maneuvering the machine over the quilt. A slightly bent needle
can be a major cause of skipped stches.
Incorrect needle size • Use the proper size needle for the work and thread being used. Some
bangs and fabrics used in quilng may constrict or impede the
thread passing through the front groove of the needle. This diminishes
the loop required for stch formaon. Typically, a larger needle will
solve the problem. However, using certain smaller sizes of needles and
ball pointed needles solve some specic problems. You will need to
experiment to determine which works best with your combinaon of
fabric, thread, and bang.
Fabric is too ght on the frame • Loosen the pole tension on the frame. Fabric that is tensioned too
ghtly causes the bers to separate and the fabric to bounce while
quilng. This reduces the needle fricon on the thread, resulng in a
smaller thread loop.
Thread tension too ght • Check bobbin case tension and then check top thread tension.
(For more informaon about adjusng tension, see Bobbin and
Bobbin Tension and Easy-Touch Tension™ in the Using Your Machine
secon of this manual.)
Improper threading • Ensure that the machine is threaded correctly. Refer to the
on-screen threading guide if needed.