Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
techpubs-comments@juniper.net, or fill out the documentation feedback form at
http://www.juniper.net/techpubs/docbug/docbugreport.html. If you are using e-mail, be
sure to include the following information with your comments:
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Document name
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Document part number
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Page number
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Software release version
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf .
•
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/ .
•
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings: http://www.juniper.net/customers/support/
•
Search for known bugs: http://www2.juniper.net/kb/
•
Find product documentation: http://www.juniper.net/techpubs/
•
Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
•
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Copyright © 2012, Juniper Networks, Inc.xii
AX411 Access Point Hardware Guide