Jupiter AX411 Access Point User Manual

• Packing the AX411 Access Point or Component for Shipment on page 114
Contacting Customer Support to Obtain a Return Materials Authorization
This section includes the following topics:
•
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 113
•
Contacting Customer Support on page 113
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning an access point or a hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the access point when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Juniper Networks Technical Assistance Center on page 111•
• Return Procedure for the AX411 Access Point on page 111
• Locating the AX411 Access Point Component Serial Number and Agency Labels on
page 112
• Contacting Customer Support on page 113
• Packing the AX411 Access Point or Component for Shipment on page 114
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
113Copyright © 2012, Juniper Networks, Inc.
Appendix F: Contacting Customer Support and Returning the AX411 Access Point Hardware

Jupiter AX411 Access Point Specifications

General

Brand	Jupiter
Model	AX411 Access Point
Category	Wireless Access Point
Language	English