Jupiter AX411 Access Point User Manual

APPENDIX F
Contacting Customer Support and
Returning the AX411 Access Point
Hardware
This section describes how to contact Juniper Networks customer support, and how
return the AX411 Access Point or individual components to Juniper Networks for repair
or replacement. This section includes the following topics:
•
Juniper Networks Technical Assistance Center on page 111
•
Return Procedure for the AX411 Access Point on page 111
•
Locating the AX411 Access Point Component Serial Number and Agency
Labels on page 112
•
Contacting Customer Support to Obtain a Return Materials Authorization on page 113
•
Packing the AX411 Access Point or Component for Shipment on page 114
Juniper Networks Technical Assistance Center
If you need assistance while troubleshooting an access point, open a support case using
the Case Manager link at http://www.juniper.net/support/, or call 1-888-314-JTAC (within
the United States) or 1-408-745-9500 (from outside the United States).
Related
Documentation
Return Procedure for the AX411 Access Point on page 111•
• Locating the AX411 Access Point Component Serial Number and Agency Labels on
page 112
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 113
• Contacting Customer Support on page 113
• Packing the AX411 Access Point or Component for Shipment on page 114
Return Procedure for the AX411 Access Point
Follow the task list provided in Table 30 on page 112 to return an AX411 Access Point or
component to Juniper Networks for repair or replacement.
111Copyright © 2012, Juniper Networks, Inc.

Jupiter AX411 Access Point Specifications

General

Brand	Jupiter
Model	AX411 Access Point
Category	Wireless Access Point
Language	English