Lexmark W820 User Manual

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Solving paper feed problems
If print media has trouble traveling through the printer, paper jams or other paper feed problems can
result. Use the following table to find solutions to paper feed problems you are experiencing. For
information about paper feed problems in output options, see Solving mailbox problems or Solving
finisher problems.
For detailed instructions on clearing paper jams, see Clearing print media jams. For tips on avoiding
paper jams, see Avoiding jams.
Symptom Cause Solution
Paper frequently
jams.
You are using print media that does not
meet the printer specifications.
Use recommended paper and other print
media. Refer to the Card Stock & Label
Guide availableonLexmark’sWebsiteat
www.lexmark.com for detailed
specifications.
You have loaded too much paper or too
many envelopes.
Make sure the stack of paper you load
does not exceed the maximum stack
height indicated at the back of the tray or
on the multipurpose feeder. Make sure the
stack of envelopes you load does not
exceed the maximum stack height
indicated on the envelope feeder.
Paper frequently
jams in the printer
(continued).
The guides in the selected tray are not set
to the appropriate position for the size
print media loaded.
Move the guides in the tray to the correct
position.
See Loading the trays for detailed
instructions.
Paper has absorbed moisture due to high
humidity.
• Load paper from a fresh package.
• Store paper in its original wrapper until
you load it.
See Storing print media for more
information on properly storing media.
The paper pick rollers are dirty or worn. Replace the pick rollers.
See Replacing the items in the
maintenance kit.
The Paper Jam
message remains
after you remove the
jammed print media.
You have not cleared the entire paper
path, or you did not open the door
specified by the message to check for
jams in this area.
Clear print media from the entire paper
path, open the door indicated by the
operator panel message, clear the jam,
andclosethedoor.Theprinterresumes
printing.
See Clearing print media jams for more
information.
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Lexmark W820 Specifications

General

Brand	Lexmark
Model	W820
Category	Printer
Language	English