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Solving finisher problems
Use the following table to find solutions to problems with the optional finisher.
Symptom Cause Solution
Paper frequently
jams in the finisher.
The finisher and the printer
are misaligned.
Properly align the finisher with the printer. Refer to the
Setup Guide
for instructions.
Alignthetopoftheguiderailwiththelineonthe
holding plate by rotating the two alignment knobs
closest to the holding plate. This action raises or
lowers the guide rail, depending on which way the
knobs are turned. The edge of the guide rail should
line up with the sticker where the white and gray
portions divide.
The printer and finisher have
been moved.
The transport unit is not
properly installed.
Verify that you have properly installed the transport
unit on top of the printer. If the 28x Paper Jam /
Open Cover H message recurs, then it is not properly
installed. The gears must be completely engaged for
paper to travel successfully from the printer to the
finisher.
Refer to the
Setup Guide
for detailed installation
instructions.
You are trying to staple, hole
punch, or offset print jobs on
print media other than paper.
Restrict use of the special finishing features to paper
meeting the printer specifications.
The printer only
prints to bin 1.
The finisher cables are not
connected properly.
Check the cable connections. Refer to the
Setup Guide
for instructions on connecting the finisher
to the printer.
You cannot clear the
280 Paper Jam /
Open Cover H
message.
The transport unit is not
properly installed.
Correctly install the transport unit on top of the printer.
Refer to the
Setup Guide
for instructions.
The finisher does not
offset the print job as
requested.
You’ve selected both
offsetting
and
stapling for the
job.
The finisher cannot staple
and
offset a print job. If both
functions are selected, the printer staples the job, but
does not offset it.
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