4-7
4.6.5 Button and Knob Failures
Symptoms Possible Cause Corrective Action
Cable defective or
poorly connected
1. Check that cable between button board and mother
board is properly connected.
2. Check that connecting cables and connectors are not
damaged.
Buttons do
not work
Button board failure Replace button board.
Cable defective or
poorly connected
1. Check that cables from knob to button board, and button
board to mother board are properly connected
2. Check that connecting cables and connectors are
undamaged.
Knob failure Replace the knob encoder.
Knob does
not work
Button board failure Replace the button board
4.6.6 Recorder Failures
Symptoms Possible Cause Corrective Action
Recorder module
disabled
1. Check if the recorder status LED lights
2. If yes, enable the module in [Factory Maintenance>>]
menu. Otherwise, check for other possible causes.
Paper reversed Re-install the paper roll.
Cable defective or
poorly connected
1. Check that cable between recorder and mother board is
properly connected.
2. Check that connecting cables and connectors are not
damaged.
Recorder power
supply failure
Check if the power module outputs 5 V DC and 12V DC
correctly.
No printout
Recorder failure Replace the recorder.
Paper roll not
properly installed
Stop the recorder and re-install the paper roll.
Print head dirty 1. Check the thermal print head and the paper roller for
foreign matter.
2. Clean the thermal print head with an appropriate clean
solution.
Print head failure Replace the print head.
Poor print
quality or
paper not
feeding
properly
Recorder failure Replace recorder.