158 OpenScape Voice functions
Hunt group functions
To ensure optimum handling of specific calls, your telephone can be assigned to
a pickup group
ïƒ Page 44 and/or a hunt group.
Your administrator can incorporate multiple telephones in a hunt group. If your
telephone is assigned to a hunt group, OpenScape Voice forwards calls for the
members of your group in accordance with specific rules defined by your admin
-
istrator. Hunt groups are a simple solution for distributing calls to a group of tele-
phones.
If you want another member of the group to pick up an incoming call, you can
set your telephone to signal the busy status for your line to the other members
of the hunt group. Hunt group calls will then no longer be forwarded to your tele
-
phone.
This feature can also be configured using the programmable feature toggle key
ïƒ Page 152.
Making a line busy
This prevents this line being used for calls in a hunt group.
Activating
^ Lift the handset.
j Enter the code (see the table of codes ïƒ Page 168).
Z Wait until you hear the confirmation tone or announcement.
Deactivating
Make the line free once more for the hunt group.
^ Lift the handset.
j Enter the code (see the table of codes ïƒ Page 168).
Z Wait until you hear the confirmation tone or announcement.
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