Message Possible cause Suggested action
Alarm
priority
Certificate load
successful.
The radio customer certificate was
successfully loaded from the host
None. Information
Certificate load failed. The radio customer certificate was
not loaded
Try again. Information
Connectivity messages
Message Possible cause Suggested action
Alarm
priority
Unable to obtain wired
device IP address.
210000
No wired connection Verify DHCP functionality and configuration. Very low
Network not found;
check network cable
connection. 210100
Lost ethernet DHCP address Check wired connection into device then
verifiy DHCP functionality and configuration.
Very low
Unable to communicate
with NRS. 360000
Cannot communicate with NRS Verfiy NRS IP configuration and functionality. Very low
Communication error
with host. 1A0000
Communication timeout failure
with external Host
Verify the external host services are loaded
and started on the server. If the problem
persists, check for available software
upgrades of the monitor or the system.
Very low
Data rejected. CRC
mismatch. 1A0001
The WACP stack has detected a
CRC mismatch in the message
Check the data and try again. If the problem
persists, contact your system administrator.
Very low
Data rejected.
Unsupported message.
1A0002
External Host NACK - The host
does not support the message/
object.
Check the monitor and try again. If the
problem persists, contact your system
administrator.
Very low
Data rejected. Invalid
parameter. 1A0003
The message has an invalid
parameter.
Check the data and try again. If the problem
persists, contact your system administrator.
Very low
Data rejected.
Deserialize the object.
1A0004
The monitor failed to deserialize
the object.
Check the data and try again. If the problem
persists, contact your system administrator.
Very low
Data rejected.
Unsupported message.
1A0005
The host is in a state that cannot
accept the message.
Check the data and try again. If the problem
persists, contact your system administrator.
Very low
Data rejected. Patient ID
required. 1A0006
The message has a missing
patient ID
Add the patient ID to the record. Very low
Data rejected. Clinician
ID required. 1A0007
The message is missing a clinician
ID
Add the clinician ID to the record. Very low
Data rejected. Time
mismatch. 1A0008
The message has a mismatched
time
Ensure that the clock on the monitor and the
server match.
Very low
122 Troubleshooting Connex
®
Spot Monitor