Troubleshooting 16-19
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
Solving Keyboard Problems
Problem Possible Cause Solution
Embedded numeric
keypad on the
computer keyboard
is disabled
Num Lock function is
off.
Press Fn+Num Lk to
enable the embedded
numeric keypad.
Screen is on and
keyboard is locked
You initiated
QuickLock.
Enter your power-on
password to exit
QuickLock.
External keyboard
does not work
You connected the
external keyboard
while the computer
was still turned on.
Turn off the computer,
reconnect the external
keyboard, then turn on the
computer.
Solving LAN Problems
Problem Possible Cause Solution
Cannot connect to the
network.
Modem/NIC card is not
configured or LAN cable is
not connected to the
network.
Verify that the modem and NIC
software has been installed. If
not, refer to the sections on
updating or reinstalling
drivers.
Check that the LAN cable is
connected to the RJ-45
connector of the NIC and to the
network.
Go to Device Manager and
verify that the network adapter
has been properly installed
and configured by checking to
see that the:
n Network Adapter is
listed.
n Proper Network Client is
selected.
n Correct network
protocols are enabled.
n Bindings are assigned
to the NIC adapter.
n Network Domain or
Workgroup is listed.
Contact your Network
Administrator to verify your
proper network configuration.
Continued
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