16-34 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
Solving Printer Problems
Problem Possible Cause Solution
Printer will not turn
on
The cables may not
be connected
properly or the printer
is unplugged.
Ensure that the cables
are properly connected
and that the power plug
is connected to an
electrical outlet.
Printer will not print Printer is not turned
on.
Turn on the printer.
Printer is not online. Set the printer to online.
The printer drivers for
the application are
not installed.
Install the necessary
printer drivers using the
Add New Hardware
wizard.
If you are running
Windows NT 4.0, click
Start
à Control PanelÃ
Printers to install the
necessary printer
drivers.
Printer is offline Paper tray is empty. Fill the paper tray with
paper. Set the printer to
online.
Printer prints
garbled information
Correct printer drivers
are not installed.
Install the correct printer
drivers.
Cables are not
connected properly.
Ensure that the printer
cable is properly
connected to the
computer or
convenience base.
Printer is listed in
Windows as having
its own drivers, but it
prints garbled
information after
setup
Printer drivers are
incorrect.
Remove and reinstall the
printer drivers.
Cannot install
printer drivers
Installation process is
not correct.
Refer to the
documentation provided
with the printer drivers or
to the Microsoft Windows
manual.
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