TROUBLESHOOTING 110
System performance (continued)
The E-43A hangs during
the user software
installation segment.
Possibly one of the following:
• The time and date need to be configured
in the E-43A BIOS. (If the battery was
removed from the E-43A motherboard
during service and the time and date
were not configured in Setup afterward,
the E-43A will hang during the user
software installation segment.)
• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty
1 Set the time and date in the BIOS:
• Power off the E-43A and remove the User Software DVD
when it ejects.
• If not already connected, connect a keyboard and a monitor
to the E-43A.
• Power on the E-43A and immediately press F2 repeatedly to
start the BIOS setup utility.
• Configure the time and date.
(To navigate, use the tab key and the -/+ keys).
• Save changes and exit (F10).
• When the E-43A reaches Idle, power off and then begin a
full software installation again, starting with the System
Software DVD (see
page 92).
2 If the problem persists, obtain another User Software DVD
and begin software installation again starting with the
System Software DVD (see page 92).
3 If the problem persists, you may need to replace the DVD
drive (see page 84).
If replacing the DVD drive does not correct the problem,
reinstall the old DVD drive in the system.
4 If the problem persists, replace the hard disk drive (see
page 75).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
Network
If you suspect a network problem, keep in mind the following:
• If the E-43A does not appear in the list of printers on the network, another device on the network may have been assigned the same
Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Symptom Possible cause Suggested action
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