Troubleshooting
2031504-159D MAC™ 800 3-3
Visual Inspection
A thorough visual inspection of the equipment can save time. Small
things—disconnected cables, foreign debris on circuit boards, missing
hardware, loose components—can frequently cause symptoms and
equipment failures that may appear to be unrelated and difficult to
track.
NOTE
Take the time to make all the recommended visual checks before
starting any detailed troubleshooting procedures
If the area is… Look for…
I/O Connectors and Cables
AC power cord
Fraying or other damage
Bent prongs or pins
Cracked housing
Loose screws in plugs
Interface cables
Excessive tension or wear
Loose connection
Strain reliefs out of place
Circuit boards
Moisture, dust, or debris (top and bottom)
Loose or missing components
Burn damage or smell of over-heated components
Socketed components not firmly seated
PCB not seated properly in edge connectors
Solder problems: cracks, splashes on board, incomplete
feedthrough, prior modifications or repairs
Ground wires/Wiring
Loose wires or ground strap connections
Faulty wiring
Wires pinched or in vulnerable position
Fasteners Loose or missing screws or other hardware, especially
fasteners used as connections to ground planes on PCBs
Power source
Faulty wiring, especially AC outlet
Circuit not dedicated to system
NOTE
Power source problems can cause static discharge,
reading problems, and discharge.
Keyboard
Cuts or cracks in the keyboard membrane
Unreadable labels
LCD display filter Scratches or cracks in the display filter (transparent part of
keyboard bezel) that impair viewing
Battery pack
Cracks, swells, or leaks in the battery casing
Dirt, scratches, or debris on contacts
SD card
Cracks
Dirt, scratches, or debris on contacts