Technical Support
2020-02-26 253
10 Technical Support
Prior to contacting support please ensure you have read this manual, and
then installed and set-up your Draco tera as recommended.
10.1 Support Checklist
To efficiently handle your request it is necessary that you complete a
support request checklist (Download). Please ensure that you have the
following information available before you call:
Company, name, phone number and email
Type and serial number of the device (see bottom of device)
Date and number of sales receipt, name of dealer if necessary
Issue date of the existing manual
Nature, circumstances and duration of the problem
Components included in the system (such as graphic source/CPU,
OS, graphic card, monitor, USB-HID/USB 2.0 devices, interconnect
cable) including manufacturer and model number
Results from any testing you have done
10.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA number
(Return-Material-Authorization).
2. Package your devices carefully, preferably using the original box.
Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
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