Diagnostic aids 3-31
5025-2xx, 4xx
Paper jams
Avoiding jams
The following hints can help you avoid jams:
• Use only recommended paper or specialty media.
For more information, see the Card Stock & Label Guide available on the Lexmark Web site at
www.lexmark.com/publications.
• Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
• Do not load wrinkled, creased, damp, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Store the paper in an appropriate environment.
• Do not remove trays while the printer is printing. Wait for Load tray <x> or Ready to appear before
removing a tray.
• Do not load the manual feeder while the printer is printing. Wait for Load Manual feeder with <x> to
appear.
• Push all trays in firmly after loading paper.
• Make sure the guides in the trays are properly positioned, and are not pressing too tightly against the
paper.
• Make sure all paper sizes and paper types are set correctly in the operator panel menu.
• Make sure all printer cables are attached correctly.
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