Xerox 2515 User Manual

Phone At Account
Precall customer Check space meets requirements
Use CCA (Customer Call Assistance)
Have customer operate machine and duplicate
Give Estimated Time of Arrival)
problem(s). Ask about additional problems.
Have customer save problem copies Record copy meter. Check service log &tag matrix
inspect sample copies/credits
Verify, Classify, Repair problem
Call
Flow Diagram
Go To Status
Status Code Indicator
Other Fault
Repaired Code Entry Code
251 01251 5 Initial Action
Section 2
c
-
Other Fault lndlcators
I
Repaired
1 Section 3 1
I
I
Repaired
YES NO
I
Section 2
I Go To CQ Faults I
Section 3
Call Escalation Repaired
-
Normal Call
(Less Than 5
Doys or 500 ft.)
Final Action
Extended
Meintenenco
(30000 FT.)
(9000 Meters)
7/92
251 012515 1-3 Call Flow Diagram

Xerox 2515 Specifications

General

Brand	Xerox
Model	2515
Category	Copier
Language	English