Xerox Phaser 7400 Service Manual

Error Messages and Codes 3-19
Jam at Door A Open Door A to Clear
Media reached Duplex Entrance Sensor, but a second sheet was detected in the feed
path. This error represents a misfeed jam for the Duplex Unit.
Applicable Status Code:
Code A2: Jam at Door A
Initial Actions:
■ Check the paper path for obstructions or debris.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Duplex Unit, PL16.1.0 ■ Print Engine Map 5 (page 10-8)
■ Print Engine Motor Driver Board (5/6) (page 10-35)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Check the following for evidence of fault,
dirt, debris, or damage:
■ Door A
■ Door D
■ Duplex Unit Rollers
■ Duplex Unit connector
■ Duplex Sensors and Actuators
Is there any damage or debris?
Clean or replace
the appropriate
parts.
Go to Step 2.
2
Test the Duplex Unit sensors.
Run the Service Diagnostics for each of the
four Duplex Unit sensors.
Do the sensors and actuators function
correctly
Go to Step 3. Replace the
damaged sensor.
3
Test the Duplex Unit motors.
Run the Service Diagnostics Duplex Motor
tests.
Do the motors function correctly
Go to Step 4. Replace the Duplex
Unit
4
Inspect the wiring harness for the Duplex
Unit.
Is the wiring harness properly connected
and free from defects?
Replace the Duplex
Unit.
Replace the
Engine Control
Board
(
page 8-112).

Xerox Phaser 7400 Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	600 x 1200 DPI
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Print speed (color, normal quality, A4/US Letter)	36 ppm
Storage media	HDD
Internal memory	512 MB
Processor model	PowerPC
Maximum internal memory	1 MB
Internal storage capacity	20 GB
Total input capacity	800 sheets
Maximum input capacity	3000 sheets
Paper tray 2 input capacity	350 sheets
Auto document feeder (ADF) input capacity	1650 sheets
Maximum print size	297 x 420 mm
Paper tray media types	Envelopes, Labels, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Statement (140 x 216mm), Legal (media size)
Maximum ISO A-series paper size	A3
Power requirements	100-240V, 50/60Hz
Networking features	Fast Ethernet
Supported media weight(s)	270 g/m²
Maximum operating temperature range (T-T)	10 - 32 °C
Certification	FCC p.15 A, CE
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	-4 - 140 °F
Storage relative humidity (H-H)	10 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Maximum duty cycle	150000 pages per month

Weight and Dimensions

Dimensions (WxDxH)	1438 x 623 x 975 mm