Xerox VersaLink B620 User Manual

DOCUMENT FAILS TO PRINT
PPRROOBBAABBLLEE CCAAUUSSEESS SSOOLLUUTTIIOONNSS
Selected tray has wrong paper size loaded, or paper
type or color is not available.
To view the Job Status for a failed print on the touch
screen:
1 At the printer control panel, press the HHoommee
button.
2 Touch JJoobbss.
3 From the jobs list, touch the held job name. The
resources required for the job appear on the control
panel.
4 Do one of the following:
• To print the job, replenish the resources
required. The job resumes automatically when
the required resources are available. If the job
does not print automatically, touch RReessuummee.
• To choose an alternative paper source to enable
the job to print, touch the name of held job,
then touch PPrriinntt OOnn AAlltteerrnnaattee PPaappeerr. Select a
paper tray, then touch OOKK.
• To delete the print job, touch DDeelleettee. At the
prompt, touch DDeelleettee.
Note: The PPrriinntt OOnn AAlltteerrnnaattee PPaappeerr
option is enabled using the Embedded
Web Server. For details about the Print On
Alternate Paper option, refer to the System
Administrator Guide at www.xerox.com/
office/VLB620docs.
5 To return to the Home screen, press the HHoommee
button.
Incorrect network settings. To reset network settings, contact your system
administrator or refer to the System Administrator
Guide at www.xerox.com/office/VLB620docs.
The way the printer was installed on the network could
be an issue.
• Ensure that the printer is connected to the network.
• Determine if a print spooler or a computer sharing
the printer is buffering all print jobs and then
spooling them to the printer. Spooling can slow
print speeds.
• To test the printer, print an information page, such
as the Basic Configuration Report. If the page
prints, there could be a network or printer
installation issue. For help, contact your system
administrator.
Application and print driver have conflicting tray
selections.
For details, see Document Prints from Wrong Tray.
188
Xerox
®
VersaLink
®
B620 Printer User Guide
Troubleshooting

Xerox VersaLink B620 Specifications

General

Brand	Xerox
Model	VersaLink B620
Category	All in One Printer
Language	English