General Care and Troubleshooting WorkCentre
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688 User Guide
Alerts
Alerts are informal messages that do not stop the device from functioning properly. There are two
categories of Alert:
• Warning Messages are informational and usually have to do with replacing consumables. The
messages warn the local user of impending problems, or actions, that need to be taken to avoid
a fault occurring. For example, if the print cartridge is close to the end of its life, the device
displays a warning message that the unit needs to be replaced soon. At this time the system
sets a pre-defined limit until a Customer Clearable fault is declared to change the print
cartridge.
• Job Fault Messages indicate a fault with the job, for example the required paper is
unavailable. If a job is paused because of a fault, the user is required to take action to correct
the condition, or to delete the job.
Fault Displays
All faults that affect the users of the device are presented to the user as either an Interrupting Fault
or a Non-Interrupting Fault.
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device
is not capable of accepting input or output. They are also presented if the associated fault affects
the currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring. Some fault displays
present the user with fault recovery options. A selection of buttons allow you to choose a fault
recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the Status Message area.
Non-Interrupting Fault
Non-Interrupting fault displays consist of messages displayed in the Status Message area. They do
not affect the successful completion of a job from the current pathway. For example, if the user is
running a Copy job and a fault occurs with faxing, then a non-interrupting fault display is presented.
Both Interrupting and Non-Interrupting fault displays are generated automatically by the device
and are displayed in the fault logs. Once the conditions which resulted in the fault display being
generated have been resolved, the display is removed.
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