WHAT IS 911 ASSIST
911 Assist is an operating system feature
that can call for help.
For more information, visit
www
.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activate
the fuel pump shut-off. If a connected cell
phone sustains damage or loses its
connection to the operating system during
a crash, the system searches for and tries
to connect to a previously paired cell
phone. The operating system then
attempts to call the emergency services.
Before making the call:
• The operating system provides about
10 seconds to cancel the call. If you fail
to cancel the call, the system attempts
to dial 911.
• The operating system says the
following, or a similar message: the
system will attempt to call 911, to
cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call and the
operating system makes a successful call
a pre-recorded message plays for the 911
operator. The occupants in your vehicle
are able to talk with the operator. Be
prepared to provide your name, phone
number and location immediately because
not all 911 systems are capable of receiving
this information electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• The operating system must be
powered and working properly at the
time of the incident and throughout
feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth® enabled and compatible
cell phone to the operating system.
70
Explorer (CTW) Canada/Mexico/United States of America, enUSA, Edition date: 202401, DOM
911 Assist (If Equipped)
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