10.4 Backing up (exporting) error logs
You may need to back up an error log onto a USB stick to send to IBC's Technical Support team for
troubleshooting.
1.
To back up an error log, go to > Error Logs > Select an error log (link) > Export > Insert
the SD card or USB stick into the side of the controller > Yes.
2. After the data is copied, remove the device from the controller > Close.
10.5 Deleting or clearing an error log
Deleting will delete all entries in an error log.
Go to > Error Logs > Choose an error log (link) > Delete all > Yes to clear all entries in the
error log.
10.6 Resetting a boiler after a SIM module ignition lockout
If you are at the boiler when the boiler is locked out due to an ignition error, you can use the Module
Reset function to avoid having to wait the 5-minute lockout period. For example, use Module Reset to
clear the "Check SIM Module" error displayed on SLG3 models.
Go to > SIM Menu> Module Reset > The message "The SIM module has been reset" is
displayed > Close.
10.7 Resetting a boiler after a LWCO lockout
A boiler that has been placed in a lockout condition due to a LWCO error will need to be reset in the
controller's SIM module.
1.
Go to > Clear Errors > Yes.
2. Check that there is enough water in the system.
3.
To reset the SIM Module, go to > SIM Menu> LWCO Test > Reset > Yes.
4. Run the boiler to ensure that the error has been cleared.
10.4 Backing up (exporting) error logs
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