10.0 Troubleshooting
This section provides a list of controller error messages and possible way to resolve the errors. For
information on the types of errors, see Clear Errors on page 12. Note that disconnected wires or
defective sensors may be the cause of the error. Always check connections and wiring first.
Warning
Do not attempt to repair the control module (circuit board). If the control module is defective,
replace it immediately.
10.1 Viewing errors
If one ore more errors are displaying on the status bar, you can view more details by going to the Error
Logs screen.
1.
Go to > Error Logs button. Alternatively, go to > Error Logs.
2.
Tap an error log, and then tap the Details... button. The Error log displays all the errors present
at the time of the error event such as minor errors, major errors, and system faults.
Each error type is displayed as a dropdown that you can select to view the types of errors; for
example, selecting the "View minor errors dropdown may display "SIM: See SIM Status" as a
message.
Tip
Once the errors have been resolved, it is not necessary to wait for the lockout
period to end. See "Clearing Errors" below.
10.2 Clearing errors
When you clear an error, the system clears any error states and forces the controller to reassess the
boiler’s error status and to determine if any error state is still present.
To clear the error(s), go to > Clear Errors > Yes.
10.3 List of touchscreen controller error messages
In the table below, we've included a list of error messages that you may encounter on a controller as well
as diagnostic steps to help you troubleshoot.
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