Get Started 4
turn on the new phone and the programming information will be pushed automatically to
your phone.
You can also manually start the activation process by pressing > Settings/Tools >
Settings > Others > Data Settings > Update Data Profile.
If your phone was previously programmed with a different phone number, you will need to follow
these steps to program your phone:
1. On the display screen, enter ##25327#. The message “WARNING! Do you want to reset
your phone’s network settings and still retain your personal information?” will appear.
2. Press YES (left softkey). The phone will power off and then power on again and program
itself automatically.
If you experience any issues activating your phone, check to make sure you are in a network
coverage area. Power your phone off and then power it back on. The phone should program
itself automatically. If you are still experiencing issues, call Customer Care at 1-888-322-1122.
Account Management
Find out information about managing your account.
Managing Your Account
Top-Up Your Account
Managing Your Account
Manage your account from your phone or your computer.
From Your Phone
Dial *86 on your phone or press > My Account to access your Account, where you can
do any of the following things:
● Check your minutes
● Add money (Top-Up)
● Changes plans... a lot more
From Your Computer
Log in with your phone number and Account PIN at virginmobileusa.com where you can do
everything above, and more.
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