1-2 Read this First
1.4 Staying Up to Date
LeCroy is dedicated to offering state-of-the-art instruments, by continually refining and
improving the performance of LeCroy products. Because of the speed with which physical
modifications may be implemented, this manual and related documentation may not
agree in every detail with the products they describe. For example, there might be small
discrepancies in the values of components affecting pulse shape, timing or offset, and —
infrequently — minor logic changes. However, be assured the scope itself is in full order
and incorporates the most up-to-date circuitry. LeCroy frequently updates firmware and
software during servicing to improve scope performance, free of charge during
warranty. You will be kept informed of such changes, through new or revised manuals
and other publications.
Nevertheless, you should retain this, the original manual, for future reference to
your scope’s hardware specifications.
1.5 Service and Repair
Please return products requiring maintenance to the Customer Service Department in
your country or to an authorized service facility. The customer is responsible for
transportation charges to the factory, whereas all in-warranty products will be returned to
you with transportation prepaid. Outside the warranty period, you will need to provide us
with a purchase order number before we can repair your LeCroy product. You will be billed
for parts and labor related to the repair work, and for shipping.
1.6 How to return a Product
Contact the nearest LeCroy Service Center or office to find out where to return the product.
All returned products should be identified by model and serial number. You should
describe the defect or failure, and provide your name and contact number. In the case of a
product returned to the factory, a Return Authorization Number (RAN) should be used.
Return shipments should be made prepaid. We cannot accept COD (Cash On
Delivery) or Collect Return shipments. We recommend air-freighting.
It is important that the RAN be clearly shown on the outside of the shipping package
for prompt redirection to the appropriate LeCroy department.
1.7 What Comes with Your Scope
Refer to chapter 10 for a list of the items that ships standard with the different
configurations of this oscilloscope.
Note: Wherever possible, please use the original shipping carton. If a substitute
carton is used, it should be rigid and packed so that that the product is surrounded
b
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