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1. Warranty and Product Support
It is recommended that you thoroughly inspect the contents of the oscilloscope
packaging immediately upon receipt. Check all contents against the packing
list/invoice copy shipped with the instrument. Unless LeCroy is notified promptly of any
missing or damaged item, responsibility for its replacement cannot be accepted.
Contact your nearest LeCroy Customer Service Center or national distributor
immediately (see chapter 2 for contact numbers).
1.1 Warranty
LeCroy warrants its oscilloscope products for normal use and operation within
specifications for a period of three years from the date of shipment. Calibration each
year is recommended to ensure in-spec. performance. Spares, replacement parts and
repairs are warranted for 90 days. The instrument's firmware has been thoroughly
tested and is thought to be functional, but is supplied without warranty of any kind
covering detailed performance. Products not made by LeCroy are covered solely by
the warranty of the original equipment manufacturer.
Under the LeCroy warranty, LeCroy will repair or, at its option, replace any product
returned within the warranty period to a LeCroy authorized service center. However,
this will be done only if the product is determined after examination by LeCroy to be
defective due to workmanship or materials, and not to have been caused by misuse,
neglect or accident, or by abnormal conditions or operation.
1.2 Product Assistance
Help on installation, calibration, and the use of LeCroy equipment is available from the
LeCroy Customer Service Center in your country.
Note: This warranty replaces all other warranties, expressed or implied, including but
not limited to any implied warranty of merchantability, fitness, or adequacy for any
particular purpose or use. LeCroy shall not be liable for any special, incidental, or
consequential damages, whether in contract or otherwise. The client will be responsible
for the transportation and insurance charges for the return of products to the service
facility. LeCroy will return all products under warranty with transport prepaid.
1.3 Maintenance Agreements
LeCroy provides a variety of customer support services under Maintenance Agreements.
Such agreements give extended warranty and allow clients to budget maintenance costs
after the initial three-year warranty has expired. Other services such as installation,
training, enhancements, on-site repairs and calibrations are available through special
supplemental support agreements.
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