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Troubleshooting 139

Cannot Display the Home Page

Your Web browser may display an error message when you try to display the home page. The

error message depends on your Web browser.

● “Could not connect to remote server” (Opera)

● “Internet Explorer cannot display the webpage” (Internet Explorer)

● “Oops! This link appears to be broken” (Google Chrome)

● “Safari can’t open the page” (Safari)

● “The connection has timed out” (FireFox)

Check the following:

● Your device is turned on. (See Turning Your Device On and Off.)

● You have established a connection to your device (through Wi-Fi or through the

micro-USB cable).

● Make sure you’re typing the correct address in the Web browser.

 Enter the hotspot URL provided by your wireless provider (unless you’ve changed

the URL in Changing the Zing Manager URL.)

 If the home page is still not displayed, try http://192.168.1.1 or, if you’re using

custom routing settings, replace “192.168.1.1” with the appropriate IP address.

● The Web browser is a recent version, and Java-enabled. The following are

recommended:

 Internet Explorer (version 7.0 or higher)

 Mozilla Firefox (version 3.0 or higher)

 Google Chrome (version 2.0.172.28 or higher)

 Apple Safari (version 4.0 or higher)

 Opera (version 9.64)

● If your computer has other adapters (for example, Ethernet) connected to other

networks, disable or remove them from your computer.

● If Internet security software is running on your computer, disable it and see whether the

error message still occurs. Some firewall software may block access to the home page.

● If DHCP is enabled on your device, make sure DHCP is enabled on your computer. (See

DHCP.)

NETGEAR Zing User Manual

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