*1
Recording ACD report data is enabled at the same time the Group monitor starts.
Monitor Control & Execute
A user designated as an ACD Supervisor or Administrator can specify certain ICD groups to monitor and
configure the monitoring settings. Finally, the user can start the monitor.
To configure the monitor settings and start monitoring
You can configure the monitor control settings in the Group Monitor of the ICDG Management in Web
Maintenance Console.
1. On the left side of the screen, click Users ® ICDG Management ® Group Monitor.
2. Select an ACD Supervisor from the Supervisor selection drop-down list.
3. On the Layout of the Basic Settings, select the layout for showing the monitor results.
4. Select the ICD Group that you want to monitor from the Select ICD Group drop-down list.
354 User Manual
4.1.3 Supervisory Monitor (ACD) Control
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