TEST PRINT SAMPLE DESCRIPTION
SM 5-5 J001/J003
Service
Information
Jam Table
Section "4 Troubleshooting" and the operating instructions have detailed
descriptions about how to handle these:
• Paper jams
• Misfeeds
• Double-feeds
Short notations are used in the table below:
• "Late error": The paper does not get to the sensor at the prescribed time.
• "Lag error": The paper does not exit the sensor at the prescribed time.
No. Description Probable Cause
001
Paper Out or Failure to Feed: Tray 1
Trailing edge sensor: Late error
• Paper out
• No feed due to slippage
• Tray 1 set incorrectly
002
Paper Out or Failure to Feed: Tray 2
Trailing edge sensor: Late error
• Paper out
• No feed due to slippage
• Tray 2 set incorrectly
• Tray 2 cover not installed
003
Duplex Jam
Trailing edge sensor: Late error
• Paper curled, wrinkled due to wet ink
004
Transport Jam: Duplex
Trailing edge sensor: Lag error
• During paper reversing to print on 2nd side,
paper snags on tray
• Paper snags on print heads when
separating from belt
005
Transport Jam: Tray 1
Trailing edge sensor: Lag error
• Paper double feeding
• Paper snags on print heads when
separating from belt
006
Bypass Jam
Registration Sensor: Late error
• Failed to pick up paper during bypass feed
007
Transport Jam: Tray 2
Trailing edge sensor: Lag error
• Failed to pick up paper during bypass feed
008
Exit Jam: Bypass
Bypass sensor: Lag error
• Paper double feeding
• Paper snags on print heads when
separating from belt
• Paper is longer than the length of the paper
selected in the printer driver
009
Jam Between Trailing Edge Sensor,
Registration Sensor: Tray 1
Registration Sensor: Late error
• Feed roller slipping
• Paper bending, snagging in the feed path
due to obstruction
00A
Jam Between Trailing Edge Sensor,
Registration Sensor: Tray 2
Registration Sensor: Late error
• Paper bending, snagging in the feed path
due to obstruction
00B
Jam Between Trailing Edge Sensor,
Registration Sensor: Bypass
Registration Sensor: Late error
• Paper bending, snagging in the feed path
due to obstruction
00C
Initial Jam (at Power On)
Trailing Edge Sensor: ON at Power On
• Paper remains in the paper feed path
00D
Paper in Bypass Tray Jam
• Paper remains in the bypass tray
00E
Carriage Jam
• Obstruction inside the printer
• Paper remains in the machine
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