SERVICE CALL PROCEDURES
SM 2-1 J001/J003
Preventive
Maintenance
2. PREVENTIVE MAINTENANCE
There are no maintenance procedures that need normal care or replacement.
However, the customer engineer should do the procedures shown in this section at
the time a service call is requested.
2.1 SERVICE CALL PROCEDURES
Description At Service Call, or as Required
External Covers Damp cloth.
Feed Roller Damp cloth. Release the feed clutch lock. Rotate the roller freely
as you clean it. (2.4)
Friction Pad Damp cloth. This is the cork friction pad on the front edge of the
standard paper cassette (Tray 1).
Transport Belt Damp cloth. Then dry cloth. (2.5)
Important: To protect the surface of the transport belt, never
use alcohol or any other type of organic solvent.
Printer Operation, Print
Quality
Print a Nozzle Check Pattern. Then check the results. Clean the
print heads if necessary. For more, see "Image Adjustment" in
section "3. Replacement and Adjustment".
Waste Ink Tank Replace when SC992 shows. The waste ink tank is full, or when
the display prompts that the printer needs maintenance. Open
the printer driver to confirm either condition. For more, see
section "3. Replacement and Adjustment".
Flushing Unit Gate Dry cloth. Always remove the ink that has hardened around the
flushing gate when you replace the waste ink tank. To remove
hardened ink, you may need to use a small screwdriver or
similar tool. (2.3.1)
Maintenance unit Dry cloth. Always use a tightly wrapped dry cloth to remove the
ink that has hardened around the suction cap and wiper blade
when you replace the waste ink tank. (2.3.2)
Print Heads Dry cloth. Gently wipe clean the print head nozzles and nozzle
loop plates on the front side when you replace the waste ink
tank. (2.3.3)
2.2 SERVICE TECHNICIAN RESPONSIBILITY
The responsibility of the service technician is limited for this reason:
• This machine is adjusted for optimum performance at the factory before it gets
shipped.
• Do these if a serious problem occurs:
• Return the printer to the National Reclamation Center.
• Replace the printer
• Examine Section “3. Replacement and Adjustment” for replacement procedures.
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