12 General information
Service
The service department of Unify GmbH & Co. KG can only help you if you experience problems
or defects with the phone. Should you have any questions regarding operation, your specialist re
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tailer or network administrator will gladly help you. For queries regarding connection of the tele-
phone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your
country.
Intended use
The OpenScape Desk Phone IP 35G/35G Eco is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device. Any other use is re
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garded as unauthorised.
Telephone type
The phone name data can be found on the name plate on the base of the device; The exact prod-
uct name and serial number are specified here. Specific details concerning your communications
platform can be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or
problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone (front right) should be
kept clear. The optimum distance is approx. 50 cm.
• Proceed as follows to optimise display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the display while elim-
inating light reflexes.
– Adjust the contrast as required
ïƒ Page 167.
Single-line telephone/multi-line telephone
Your OpenScape Desk Phone 35G/35G Eco is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones. Each line is assigned an
individual phone number which you can use to make and receive calls.
The programmable keys function as line keys on multi-line phones ïƒ Page 16.
A number of specific features must be considered when using a multi-line phone to make and re-
ceive calls ïƒ Page 121.
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