9 Warranties
9.1 Product Warranty
Without prejudice to any claim the user (customer) may have in relation to the
dealer or retailer, the customer shall be granted a manufacturer’s Warranty under
the conditions set out below:
In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 12 months of entry into service (max-
imum of 15 months from shipment), Universal Robots shall provide the necessary
spare parts, while the user (customer) shall provide working hours to replace the
spare parts, either replace the part with another part reflecting the current state of
the art, or repair the said part. This Warranty shall be invalid if the device defect
is attributable to improper treatment and/or failure to comply with information
contained in the user guides. This Warranty shall not apply to or extend to services
performed by the authorized dealer or the customer themselves (e.g. installation,
configuration, software downloads). The purchase receipt, together with the date
of purchase, shall be required as evidence for invoking the Warranty. Claims un-
der the Warranty must be submitted within two months of the Warranty default
becoming evident. Ownership of devices or components replaced by and returned
to Universal Robots shall vest in Universal Robots. Any other claims resulting out
of or in connection with the device shall be excluded from this Warranty. Nothing
in this Warranty shall attempt to limit or exclude a Customer’s Statutory Rights
nor the manufacturer’s liability for death or personal injury resulting from its neg-
ligence. The duration of the Warranty shall not be extended by services rendered
under the terms of the Warranty. Insofar as no Warranty default exists, Universal
Robots reserves the right to charge the customer for replacement or repair. The
above provisions do not imply a change in the burden of proof to the detriment
of the customer. In case of a device exhibiting defects, Universal Robots shall not
be liable for any indirect, incidental, special or consequential damages, including
but not limited to, lost profits, loss of use, loss of production or damage to other
production equipment.
In case of a device exhibiting defects, Universal Robots shall not cover any conse-
quential damage or loss, such as loss of production or damage to other production
equipment.
9.2 Disclaimer
Universal Robots continues to improve reliability and performance of its products,
and therefore reserves the right to upgrade the product without prior warning.
Universal Robots takes every care that the contents of this manual are precise and
correct, but takes no responsibility for any errors or missing information.
Version 3.4.5
Copyright © 2009–2017 by Universal Robots A/S. All rights reserved.
I-51 UR5/CB3
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