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Troubleshooting: E-mail
If you are experiencing problems with sending an E-mail, first verify the machine is connected on the
network and functioning as a printer by performing the following activities:
1. Check the network cable at the back of the machine.
2. Send a test page from your PC to the machine.
3. If connected via TCP/IP try a PING from your workstation to the machine.
Configure your machine on the network or resolve any networking issues before attempting to use the E-
mail feature. For instructions to configure the machine on the network refer to the Read Me topic in this
guide.
Ensure E-mail is installed properly.
At the machine, verify that you have an E-mail button on the machine screen interface and that it is not
grayed out or unavailable.
It may be necessary to press the Services button view the E-mail button on screen.
Install E-mail before proceeding. For instructions refer to the E-mail topic in the Options section of this
guide.
Note: If you have installed E-mail but the button is grayed out or unavailable, at the machine
At the Work Station
1. Open your web browser and enter the TCP/IP address of the machine. Press [Enter]
2. Click the [Properties] Tab
3. Enter the Administrator User name and password if prompted. the default is [admin] and [1111].
Press [Login].
4. Select [Services]
5. Select [Services Registration]
6. Select the Email check box to enable
7. Select [Apply]
At the Machine
1. Select [Services], or [All Services]
2. Check to see if Email option is available
3. If no, contact Customer Support
Verify that the E-mail settings have been properly configured on the machine by printing a
Configuration Report.
At the Machine
1. Press the [Machine Status] button.
2. Touch [Print Reports].
3. Touch [Configuration Report].
4. Touch [Print Selected Report].
5. Touch [Close].
View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain
Name, Host Name and DNS settings are properly configured.
Are the E-mail settings properly configured?
For instructions refer to the E-mail topic in the Options section of this guide.
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