General Care and Troubleshooting WorkCentre
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718 User Guide
Jobs scan but do not print
• Some jobs require image processing before printing. This may take as long as 2 seconds per
page.
• Press the Job Status button and check the Active Jobs list to determine if a job is processing.
There may be a job in the list with a status of “paused”. Delete this job if it remains in the state
over 3 minutes.
• This may possibly be a result of an incorrect feature combination. The software may need to
be reset.
More Information
Viewing Active Jobs using the Job Status Menu
The output does not reflect the selections made on the touch screen
• Press the Clear All button between jobs.
• If a Save or OK button displays on the touch screen, ensure you select the button after each
option you choose.
The fax image is reduced on transmission
• Confirm the original size of the documents. Documents may be reduced on the available paper
supply at the receiving fax machine.
More Information
Setting a Fax to Reduce Size or Split when Received (Embedded Fax)
Specifying the Size of the Original to be Faxed (Embedded Fax)
Specifying the Size of the Original to be Faxed (Server Fax)
Specifying the Size of the Original to be sent by Internet Fax
The device does not answer incoming fax calls
• Change the Auto Answer Delay setting to 0 seconds.
Note: This feature is for System Administrator use only.
More Information
System Administrator Guide www.xerox.com/support.
The device answers incoming fax calls but does not accept incoming data
• If the job contains several graphics, the device may not have enough memory. The device will
not answer if memory is low.
• Remove stored documents and jobs and wait for existing jobs to complete. This will increase
the available memory.
More Information
Deleting Saved Jobs using Internet Services
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