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Contacting ARRIS
Help with your ARRIS product is available online and by phone:
Customer Care
■ Contact us via the ARRIS CUSTOMERCARE 360 website (www.arris.com/customercare360)
to report non-critical Severity 4 issues. We will answer your service request within
one business day. You can also use the Customer Care portal to update and close
your support requests and add attachments, if required, to your open tickets.
■ Find technical documentation at www.arris.com/accesstechnologies
Technical Support
Contact Technical Support when you need assistance with installed products.
The ARRIS TAC Call Center provides Customer support 24/7/365. A TAC agent will create your
case and escalate to the appropriate technical support team. Critical Severity 1 or 2 issues
will be warm transferred for immediate assistance.
North America
Phone: 1-888-944-HELP (4357); + 1-215-323-2345 (worldwide)
Email: TAC.Helpdesk@arris.com
Contact TAC via email to report non-critical Severity 3 or 4 issues. Contact the TAC by phone
at 1-888-944-4357 for Critical Severity 1 or 2 issues.
Latin America
Phone: +1-215-323-2346
Email: TAC.Helpdesk@arris.com
Europe
Phone: +1-215-323-2345
Email: TAC.Helpdesk@arris.com
Japan/Korea/Asia
Phone: No in region numbers
Email: TAC.Helpdesk@arris.com
Technical Training
Contact Technical Training for inquiries at 1-888-221-9797 concerning product training.
Please be prepared to provide a list of equipment you would like training on.
Email: training@arris.com
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